Röhrig GmbH - Modern laser/waterjet and sheet metal processing company
Our successes
About our client
IT Services
Challenges
With the claim to complete even complex projects in a short time, the company specifically differentiates itself from the competition. Drawings often submitted by the customer, e.g. by fax or e-mail, must be checked and prepared for production in the shortest possible time. Manual work in the area of quotation preparation and order processing slows down this process considerably.
Solutions
All customer inquiries via email or fax are now centrally recorded via our software solution and responsible employees have the possibility to answer customer inquiries quickly. With the help of automated quotation generation, offers can be calculated and sent to the customer in the form of a PDF. All customer communications are also stored securely. As soon as an order goes into production, all information for the order is automatically transferred to Trumpf's processing machines. The customer is automatically notified of the start of production and their delivery date. There is a complete quote and order history for each customer.